Call Centre Setup

Best Call Centre Setup IT Company

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What Is A Call Center Setup?

Now a days, Call centers predominantly rely on internet-based phone services. It not only streamlines customer service but also enables the agents to access customer data to provide excellent support. The induction of a cloud-hosted call center has given an edge to the call centers as the agents don’t have to be in the same building or at the same place to solve the queries of the customer.

In the recent past, call center setup cost was expensive and time-consuming. Since the arrival of the VoIP bpo setup, these centers are now experiencing a high degree of flexibility and advancement. These Cloud-hosted VoIP Call Centers can now devise different strategies, designs, and systems befitting the needs of their very organization.
VR Infotek is the one of the best call center setup company. We offers the best Call Center Setup Services.

Why Does Your Business Need to Setup a Call Center?

The Call Center services are growing at a striking rate. Every business, whether it’s small, medium, or large, needs a call center set up for customer service or lead acquisition. If the existing clientele is happy with your services, they will provide your recommendations to others. It will strengthen your relationship with the customer. Your agents can receive calls directly on their computers or phones irrespective of their work location. It will make sure that no calls go unnoticed. The managers or the designated official can log in to the call center software to observe the performance, call recordings, customer satisfaction, etc. Setting up a virtual call center will ensure your long run in the market.

Benefits of Having Call Center

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Increases Revenue


With the help of Call Centre Setup , businesses can generate and convert more leads, ultimately resulting in higher revenue.

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Saves Time


Placing manual outbound calls for a large number of customers is time-consuming. An automatic outbound dialer ensures a streamlined and scalable outbound calling process.

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Increases Sales


An auto dialer significantly increases a company’s sales as it can make more calls than a human agent in the same period of time, and also can make calls in parallel. Hence, resulting in more sales.

Call Centre Advantages

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No Manual Number Entry

No need to dial each customer’s contact number manually. The auto-dialer does the dialing, while your agents can focus on talking and winning customers.

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Reduced Effort

Making manual outbound calls to a large number of customers every single day is prone to errors. The customer’s contact file can be imported to your auto-dialer system to avoid this problem.

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Seamless Data Collection

An auto dialer software is helpful to send out surveys to a large group of people. It can be integrated with your CRM to collect results seamlessly.

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Report Analysis

Understand how many calls were answered, and which agent took the most number of calls from Exotel’s detailed reporting.

PRODUCTS & SOLUTIONS

OpenVox

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SWG-2032 Series

SWG-2032 Series
OpenVox SWG-2032 series wireless gateways include SWG-2032 G/C/L.SWG-2032 series wireless gateways supports multiple codecs, including G.711U, G.711A, GSM, G.722, G.723,G.726, G.729 multiple coding.

Dinstar

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SWG-2016 Series

OpenVox SWG-2016 series wireless gateways include SWG-2016 G/C/L.SWG-2016 series wireless gateways supports multiple codecs, including G.711U, G.711A, GSM, G.722, G.723,G.726, G.729 multiple coding.

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SWG-2008 Series

OpenVox SWG-2008 series wireless gateways include SWG-2008 G/C/L. The SWG-2008 series gateways is built in Intel 4-core CPU and has incredible processing capacity. SWG-2008 series wireless gateways support multiple codecs, including G.711U, G.711A, GSM, G.722, G.723, G.726, G.729 multiple coding.

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UC2000-VG WITH 128 SIM SLOTS GSM VoIP GATEWAY

Dinstar UC2000G GSM/CDMA/WCDMA VoIP Gateway is a multi-functional product used to effectively implement the smooth transition between PLMN (Mobile) and VoIP network.The UC2000G gateway is designed for comfort, ease-of-use to satisfy necessary of customers. It is not only inherits tradition of quality voice communication over IP network but reduce the human resource of VoIP network deployment. It’s a cost-effective gateway for call termination (VoIP to GSM) and origination (GSM to VoIP).

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UC2000-VE GSM/CDMA/WCDMA VoIP GATEWAY

Dinstar UC2000E series GSM/CDMA VoIP Gateway is a multi-functional product used to effectively implement the smooth transition between mobile and VoIP network. Compare to UC2000C series product, DWG2000E has great improvement not only in software features but also in new hardware structure design. It is fully compatible with Dinstar SIMCloud/SIMbank solution and easy to use. Moreover, with built-in 4–1 antenna power divider which is saving space and easier to install and maintain.

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UC2000-VA GSM VoIP GATEWAY

Dinstar UC2000-1G is full functions VoIP gateway based on IP and GSM wireless network, which provides a flexible network configuration, powerful features, and good voice quality. It works for carrier grade, enterprise, SOHO, residential users for cost-effective solution.

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UC2000-VF GSM/CDMA/WCDMA VoIP GATEWAY

Dinstar UC2000F series GSM/CDMA VoIP Gateway is a multi-functional product used to effectively implement the smooth transition between mobile and VoIP network. Compare to UC2000B series product, UC2000F has great improvement not only in software features but also in new hardware structure design.

Synway

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GSM/3G/4G VoIP Gateway

Synway SMG4000 VoIP gateway could be compliant with a variety of wireless/mobile protocols (2G/3G/4G), enabling interconnection between GSM/CDMA/UMTS/WCDMA/LTE network and VoIP network smoothly and safely. It is able to bridge wireless network with IP networks efficiently, regarding the high-demanding user requirements.

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SMG4004/4008 Wireless Gateway

Synway SMG4000 series GSM/WCDMA/CDMA/UMTS/LTE VoIP Gateway is a multi-functional product used to efficiently realize the smooth transition between mobile and VoIP network. Different from SMG2000/3000 series, SMG4000 adds more software features and adopts new hardware structure design.

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SMG4016/4032 Wireless Gateway

Synway SMG4016/4032 GSM/WCDMA/CDMA/UMTS/LTE VoIP Gateway is a multi-functional product used to efficiently realize the smooth transition between mobile and VoIP network. Different from SMG2000/3000 series, SMG4000 adds more software features and adopts new hardware structure design.

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SIM Bank

SIMbank is Synway’s latest security device used jointly with Synway’s SMG4000 series wireless gateway through the network. With SIMbank, SMG4000 wireless can leverage SIM cards remotely, which realize interdependency and separation between the Wireless gateway and remote SIM cards. In addition, as a compliant software in SIMbank, SIMcloud centralized management system for unified management could administrate SMG4000 wireless gateway and SIMbank to form low-to-high density wireless-IP calling system

Fxo/Fxs Gateway

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DAG1000-1/2S

DAG1000-1S/2S is a multi-functional analog telephone adapter which offers seamless connectivity between IP-based telephony networks and legacy telephones (POTS), fax machines and PBX systems. The device provides 1 or 2 FXS port(s), fax over IP and a built-in high-speed NAT router. These powerful features and good voice quality make the device ideal for various application environments such as SOHO and small enterprises and for personal use.

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DAG1000-4S

DAG1000-4S is a multi-functional analog telephone adapter which offers seamless connectivity between IP-based telephony networks and legacy telephones (POTS), fax machines and PBX systems. With standard SIP protocol, it’s compatible with leading IMS/NGN platforms and SIP-based IP Phone systems. It provides 4 FXS ports, fax over IP and flexible dial plans.

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DAG1000-8S

DAG1000-8S is a multi-functional Analog VoIP Gateway offering seamless connectivity between IP-based telephony networks and legacy telephones (POTS), fax machines and PBX systems. The device offers 8 FXS ports, fax over IP and flexible dial plans. It is ideally suited for small and medium businesses, call centers and multi-location environments that need VoIP services.

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DAG2000-16S

DAG2000-16S is a multi-functional analog gateway offering seamless connectivity between IP-based telephony networks and legacy telephones (POTS), fax machines and PBX systems. With the standard SIP protocol, it’s compatible with leading IMS/NGN platforms and SIP-based IP Phone systems. The device offers 16 FXS ports, fax over IP and flexible dial plans. It is ideally suited for small and medium businesses, call centers and multi-location environments that need VoIP services.

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DAG2500-48/64/72S

DAG2500 is a functional analog gateway offering seamless connectivity between VoIP and traditional phone system. It’s a highly-integrated gateway which provides up to 72 FXS ports with standard R21 interface in 1U size. Users can easily connect their analog phones, fax machines and PBX systems via standard voice interface. DAG2500 supports the standard SIP protocol and it’s compatible with leading IMS/NGN platform and SIP-based IP Phone system.

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DAG3000-112S

DAG3000 is a multi-functional analog gateway offering seamless connectivity between IP-based telephony networks and legacy telephones (POTS), fax machines and PBX systems. It adopts modularized hardware design that allows to expand FXS ports by adding boards according to user’s requirements. Each board has 8 FXS ports and the gateway supports 112 FXS ports at maximum.